FAQ

How to place an order?

Choose the item you want to purchase, select the size or reference and then just click "BUY".

You will be redirected to the shopping cart page where you can confirm and finalize your order, or, if you wish to purchase more items, you can click on "Continue shopping".

When you complete your order, you can choose to do it as a guest or as a registered customer.

You will always have to indicate the data correctly for the shipment: Full name and address, valid e-mail and telephone contact.

Finally, just click on "Checkout" and you will receive an email with confirmation and information about the processing of your order.

Após confirmarmos o teu pagamento, só terás de aguardar pela entrega da mesma na morada indicada.

Do I have to register to place an order?

To place an order, you should register on the site. This allows for more security for both parties.
It's also fast, easy and speeds up future purchases you want to make with us.

How to pay?

CREDIT CARD and PAYPAL

We accept VISA and Mastercard credit cards.
You can also make your payment online using the practical and secure Paypal System.

MBWAY

You must have the application installed, configured and have Internet access to receive the notification and be able to confirm the payment in question.
Should any of these factors fail, we are unable to know whether the notification has arrived.

BANK TRANSFER

If you do not want or are able to use the payment methods mentioned above, you will also have the option to pay for your order by this means.

Bank details will be sent later via email.

Why can my credit card be declined?

- Your card may have expired. Always check its expiration date.

- The card may have reached its allocated usage value limit. Consult your bank for more information.

- The data entered is incorrect. Check that you have correctly filled in all the necessary data, including the CVV (Card Verification Value), a code printed on the back of the card, which is used as a security measure in e-commerce transactions.

- The 3DS system may not be active. Consult your bank for more information.

Is it safe to use my credit card online?

Yes. Data is transmitted in SSL encrypted form.

How long do I have to pay?

When placing an order, you have 24 hours to make the payment. After that time, the order is canceled.

Customs and customs fees?

Surf Planet Lda is not responsible for any customs or other expenses not directly attributable.

How long does it take for my order to arrive?

Please consult our table of shipping costs and delivery times.

For any other queries or questions not mentioned here, you can always contact us via email or telephone.